Call Us at:
(888) TOTE-BAG
(888) 868-3224
We would like to hear from you! Our customer service team is live and ready to answer all your questions about item details, shipping, or return policies. You can also reach us through the contact form on the website. Just fill out the form with your details and send it to us.
You can contact us for the following concerns or any other questions about our products:
Return an Item
If you're not satisfied with your purchase—whether it's Canvas Tote Bags, Drawstring Bags, backpacks, or specialty bags like wine bags or laundry bags—you can return it within 30 days from the date of purchase. Start a return here using our online return system. You'll need your order number and email address to generate a return number (RMA), which you'll use for the return and refund process.
Exchange an Item
If the item you received isn't right for you and you'd like to exchange it for a different item or color, return the original item by creating a return/claim request here. Follow the steps outlined above, and include the item name or link for the replacement. Note that you are responsible for return shipping charges, and original shipping and restocking fees may apply.
Have a Question?
Use the contact form or live chat for inquiries about returns, shipping, delivery, or product information such as wholesale or personalized tote bags.
Expedited Shipping Requests
If you need an order shipped as soon as possible, contact us using the contact form, and we will make special arrangements for faster shipping.
Our customer service is always available to assist you. If you leave a message, we will contact you as soon as possible. Our live chat provides instant responses to your questions.
Email us at support@totebagfactory.com
Customer Service Phone Numbers:
Toll Free: (888) TOTE-BAG
Alternate Toll Free: 888 510 9081
Head Office Address:
ToteBagFactory - Smart-K LLC
10532 Trask Ave
Garden Grove, CA 92843
Pickup Address / CA Warehouse:
ToteBagFactory - Smart-K LLC
10532 Trask Ave
Garden Grove, CA 92843