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Help Center



Our dedicated team of customer care professionals are here to help:

Call Us at (888) TOTE-BAG | (888) 868-3224

Use our Live Chat below! 
E-mail us at


We would like to hear from you, and our customer service is live and online ready to answer all your questions, whether may it be on items details, shipping or return policies. You can also reach us through our contact us form on the website.  You only need to fill the form with your details and send it to us.

You can contact us when you have any of the following concerns or any other questions concerning our products:

You would like to return an item.

In case, you are not happy with the bag or bags that you have bought, may they be wholesale Canvas Tote BagsDrawstring Bags, Bulk Backpacks and even specialty bags like wine bags, laundry bags and much more; you can return within 30 days from the date of purchase. You can start a return here by using our most convenient online return system. All you need is your order number and email address. This will help us to provide you with a return number (RMA) which you will use to return the item and for us to process your refund.

Exchange of an item

If the item/items you received doesn't work for you and you want to exchange them for a different item or color, you can return the original item by creating a return/claim request from the above link and follow the steps described abovePlease include the item name/link that you want to replace your order with. You will be responsible from the return shipping charges. Also original shipping and restocking fee may apply. 

You have a question which you would like answered.

Use the contact form on the website or use the live chat support to reach us in case you have a question that you need answered about returns, shipping and delivery. You may also have a question about our products such as wholesale tote bags, promotional tote bags and even personalized tote bags.

If you want an order shipped as soon as possible

Contact us by contact form. This will allow us to make special arrangements for faster shipping of your purchases.

Our customer service is always available to assist you in case you have any questions. If you leave a message, we will contact you as soon as possible. Our live chat provides instant response to your questions.

Our email address is

Customer service phone numbers:

Toll: (888) TOTE-BAG

Toll: 888 510 9081


Head Office Address:

ToteBagFactory - Smart-K LLC

10532 Trask Ave

Garden Grove, CA 92843


Pickup Address / CA Warehouse:

ToteBagFactory - Smart-K LLC

10532 Trask Ave

Garden Grove, CA 92843