When will you ship my order?
We understand you want to enjoy your wholesale bag order as soon as possible for your promotional event or individual use, and we work hard to make this happen. If your order is received before 2:00 pm ET, we will ship it that same business day. If your order is placed later then 2:00pm ET (11:00 am PST), your order will be shipped that following business day. Keep in mind that weekends and U.S. holidays are not considered business days.
Customization orders (Orders with your logo): We will do our best to ship your customization order in 7-10 business days after your approval of digital proof (mock-up) but please keep in mind some orders might take a few days longer if it is a large order or if it is a peak season.
You may experience an order processing delay of one or two business days during peak shipping periods, such as holidays or events. If a problem occurs that causes issues and delays for shipping your order, we will contact you by phone or email.
Have you placed an order for an upcoming event, and want your order to be shipped ASAP? Give us a call, and we will be happy to assist you by making special arrangements for expedited shipping.
When will I receive my order?
Totebagfactory.com uses the best carriers in the business to make sure your order gets to you on time. We deliver in 1 to 5 business days within the 48 contiguous United States.
Transit time is 3 to 7 business days to Alaska and Hawaii and Puerto Rico
What are your shipping rates?
We don’t just offer quality items for cheap wholesale prices, we offer great shipping rates as well.
If your order is under $300.00, we will ship to anywhere* in the continental U.S. for the flat rate of $14.95. If your order is over $300.00 (before tax), you will enjoy free shipping*, which will be automatically applied during checkout process for your convenience.
*Please note that free ground shipping applies to standard shipping within the 48 contiguous United States.
All international shipments outside the United States (to Canada, Europe, Australia, etc) may be subject to duty, tax, brokerage fees and/or other custom fees. Customers are responsible for any of these fees.
How can I track my shipment?
We will send automatic delivery notifications to your registered email address. We will let you know that your order is; In transit, Out for delivery, Delivered, Failed delivery attempt or Exceptions.
Also you can input tracking number for tracking or get tracking results in one click at order history page.
Can you ship outside of the U.S.?
We ship to Canada, Most European countries and Australia.
*International customers are responsible for any and all customs, import duties, brokerage fees, and taxes. They are not included in the item price or stated shipping charges. Please check with your country’s customs office and shipping company (UPS/FedEx/USPS) to determine what these additional costs will be prior to purchasing. Customs, import duties, brokerage fees and taxes are typically collected by the delivery/shipping company or when you pick the item up at your local shipping center. Please do not confuse them with additional shipping charges.
Courier lost my package! What should I do?
I don't see the answer to my shipping question here. What do I do?
Our team is happy to answer any questions you may have, and assist you in any way we can.
We like to go the extra mile to make your experience at TotebagFactory.com comfortable and memorable. If you have any questions about shipping or delivery, simply fill out our contact form or reach us through our live chat support. We will be happy to assist you with information, or any way we can.